Shipping Policy

Handmade Products & Processing Times

We are a small business, and many of our products are handmade or prepared to order. We take the time needed to make sure your order is finished and packaged properly before it leaves our shop.

Most orders are processed and shipped within 3–7 business days. Some products may require additional time to complete. If your order requires significantly more time than our normal processing window, we will contact you with an estimated completion date.

Please remember that processing time is separate from shipping transit time.

Shipping Methods

We primarily ship orders through USPS and UPS. Available shipping options and estimated delivery times will be displayed during checkout.

UPS Ground Saver

Please be aware that UPS Ground Saver is a hybrid shipping service. Your package may travel through the UPS network for most of its journey and then be transferred to USPS for final delivery ("last mile").

Because of this, your tracking information may show UPS transportation updates and then indicate that the package has been transferred to USPS. The final delivery may be made by your local postal carrier rather than a UPS driver.

This service can be a cost-effective shipping option, but it may take a little longer than standard UPS services. If you need your order delivered exclusively by UPS, please select an appropriate UPS shipping option at checkout.

Shipping & Delivery Times

Delivery estimates shown at checkout are estimates provided by the shipping carrier and are not guaranteed. Actual delivery times may vary due to weather, holidays, carrier volume, or circumstances outside our control.

Once your order has shipped, you will receive a confirmation email with tracking information.

Orders Containing Multiple Items

If your order contains multiple handmade or made-to-order items, we may wait until all items are finished before shipping the complete order.

If you would like available items shipped separately, please contact us. Additional shipping charges may apply.

Shipping Delays, Lost or Missing Packages

Once a package has been handed over to the shipping carrier, we are no longer able to control its handling or delivery schedule. We are not responsible for carrier delays caused by weather, holidays, high shipping volumes, natural disasters, or other circumstances outside our control.

If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors. You may also wish to contact the appropriate carrier using the tracking information.

If you believe your package has been lost or is significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Addresses

Please carefully review your shipping address before placing your order. We are not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible. We will make every reasonable effort to correct the address before your order ships.

Questions

If you have questions about processing times, shipping options, or a particular product, please contact us before placing your order. We're happy to help.